Technology

Service appears to be restored across most U.S. carriers

Everything’s broken.

Updated 2:27 PM ET: A couple of hours after this outage began, things seem to have calmed down. AT&T, T-Mobile, Sprint, U.S. Cellular, and Straight Talk all have substantially less reports flowing in. Things have also settled a bit with Verizon, but as of 2:09 PM ET, there were still 1146 outage reports.


What you need to know

  • As of January 31, every major phone carrier is having service issues.
  • Affected companies include Verizon, Sprint, AT&T, T-Mobile, and others.
  • The main problem seems to be with making phone calls.

If you live in the United States and are having problems with your wireless phone service, you aren’t alone. In fact, regardless of your carrier choice, there seems to be widespread funk across the board.

Around 9:00 AM ET on January 31, numerous reports began flooding Down Detector with service outage complaints. We aren’t talking about just one carrier, either. Verizon, Sprint, T-Mobile, and AT&T (though not as bad) are all having problems — even Straight Talk and U.S. Cellular are spiking with outage reports.

Looking at the complaints, the majority of users are reporting that they can’t make phone calls or send texts, with plenty of people also saying that mobile data isn’t working. Based on our own anecdotal data, our colleague Nirave said that it took him nine times to make a call on Verizon in Brooklyn and that his phone kept cycling between full service and no service at all.

Outages are also being reported all over the country, making it difficult to pin down exactly what went wrong.

If you’re having issues with your carrier, comment down below and let us know.